Shop Policies
Fursuit Customs\Premades.
NON-Refundable deposit of $50 is part of final price of any Fursuit item purchase.
Payment Plans: Any item will NOT ship until fully paid. If you would like to do a payment plan other than affirm\paylater\pay in 4 through Paypal please reach out to me through Discord or Telegram. Discord: https://discord.gg/AjcZZPRk Telegram: https://t.me/PolyPawsEnsembles
Cancelations: 1: For Customs: Accepted up to 7 days after recieving signed commisioner contract. Case by Case basis for uncommon\emergency situations after 7 day period. NON-Refundable Deposit of $50 will be deducted from any refund. 2: For Premades: Accepted up to 24 hours after payment has been made in full and Before your item ships. NON-Refundable Deposit of $50 will be deducted from any refund.
Returns\Refunds: If product arrived damaged or incorrect to your order you have 14 days after delivery date to get the item physically returned to me. Any refund request sent after 24 hours of delivery will be assumed to have been worn and be eligible for a Maximum refund of Up To 75% Case by Case basis for situations other than damage or incorrect order. Customer is responsible for any Return Shipping costs.
Custom's: 1: Paid in full orders: Refund calculated based on stage of production for order, max refund of Up To 50% of total. NON-Refundable deposit will be deducted from any refund. 2: Payment Plan Orders: Refund calculated based on stage of production for order, if order is past stage 2 NO previous payments will be refunded. Future payment invoices will be canceled.
Premade's: 1: Paid in full orders: NON-Refundable deposit will be deducted from refund. If within 48 hour cancelation window full refund minus deposit will be given. 2: Payment Plan Orders: NON-Refundable deposit will be deducted from refund. If within 24 cancelation window full refund minus deposit will be given.
Reselling: Allowed, but you cannot sell an item you get from me for more than you paid for it and credit must be given to me as the Maker. (Currency conversions non applicable) By purchasing this item you agree to this stipulation for any potential future reselling.
Fursuit Custom Production Stages:
Full breakdown coming soon. 1: 2: 3: 4: 5:
Cosplay Accessories
Cancelations: 1: For Customs: Accepted up to 48 hours after recieving full payment. 2: For Premades: Accepted up to 24 hours after payment has been made in full and Before your item ships.
Returns\Refunds: 1: If product arrived damaged or incorrect to your order you have 14 days after delivery date to get the item physically returned to me. Any refund request sent after 24 hours of delivery will be assumed to have been worn and be eligible for a Maximum refund of Up To 75% Case by Case basis for situations other than damage or incorrect order.
Customer is responsible for any Return Shipping costs.
About PPE-
Special ordering Fur Colors:
If you need a specific color that you don't see available in my shop I'm more than happy to order what you need, it will however add on half the cost of the minimum amount of fur I can order to the total price of your purchase.
STYLING-POSING\CLEANING
Posing-Styling your set: Any order that comes mounted on heabands, you will be able to slide up and down along the band to change their position to a height that you prefer as well as the angle that they are set at at once they arrive to you. Once you get your order situated where it works best for you, use a pair of needle nose pliers to tighten the wires down to stop your set from moving.
IMPORTANT: Over time the weight and movement that occurs when you wear your set will mean that you need to periodically tighten them again. Or if you want a permenant placement you can add a block to the headbands on the outside edge of the wires.
CLEANING\UPKEEP for faux fur items:
A pet comb and or slicker brush to keep your set soft and fluffy is reccomended. I use alcohol based ink for my detail color shading, spot cleaning your sets is reccomended. --------------------
DISCLAIMER: All of my products are handmade with love, as such there will occasionally be some minor deviations from the appearance of my product as I strive to continually improve my skill in crafting accessories. All ears other than my Lop\Jumbo Lop styles\sizes are Non sewn, Tails are machine\hand sewn. My style of ears are fluffy and don't contain any hairspray or fixatives to help them retain their softness, to help maintain as styled a look as possible a pet comb\brush will work wonders.
Thank you for supporting small! All of my listings will update their pictures from time to time as my quality improves and I add pictures of updated product :) My shop does have furry friends around and about, I do clean my ears as best I can but if you are allergic to cats/dogs please just be aware.
If you would like a Tik Tok video of me packing your order please include your handle in your message to me :) If you don't have a Tik tok account I can also post the video to my Rednote, Lemon8 or BlueSky.